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Australians Invited to "Name and Shame" Poor Mobile Apps

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Australians will be invited to name and shame dodgy mobile apps as part of a new inquiry by the Commonwealth Government's Consumer Affairs Advisory Council (CCAAC), the Assistant Treasurer David Bradbury has announced.

CCAAC will look at the current app markets in Australia, the adequacy of information disclosed to consumers about the costs associated when downloading and using digital content, including apps, and actions that can be taken by consumers, industry and governments to help improve consumer experiences.

"In a very short period of time, new mobile devices like smartphones and tablets have changed the way consumers engage in commerce," said Mr Bradbury. "The pace of this technological innovation is driving entrepreneurs to use these new devices to come up with more and better ways to sell their wares to consumers."

"At the same time though, some consumers have raised concerns about aspects of mobile commerce, particularly where purchases can be made without much difficulty using stored credit card data."

"More and more people are downloading digital content like books, music, magazines and movies directly to their devices, while 'apps' are being used as virtual shopfronts to acquire goods and services.

"Apps are also increasingly relying on 'in-app' purchases and subscriptions, particularly common in games that may be played by children."

"Some of these apps are causing consumers great frustration and cost, and this inquiry will help to name and shame some of the worst offenders."

The Terms of Reference for the inquiry can be found on the new CCAAC website, www.ccaac.gov.au

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Tags: Australia