Bouygues Telecom Sends US$15 Quadrillion Phone Bill to Former Customer
Published on: 12th Oct 2012
Note -- this news article is more than a year old.
A billing mistake by French telecoms group Bouygues Telecom left a customer with a phone bill of nearly US$15 quadrillion or EUR 11 721 000 000 000 000 to be exact.
When customer complained, the company offered to let her pay it off monthly, seemingly not realising that a phone bill equivalent to 6,000 times the annual GDP of the entire country might be a struggle for a teaching assistant to pay.
The former teaching assistant, who had asked to close the account after losing her job said she "almost had a heart attack. There were so many zeroes I couldn't even work out how much it was".
Eventually the company realised the mistake and sliced off the errant zeros, reducing the bill to a more reasonable EUR117.21. They later waved it entirely as an apology for the confusion.