Bouygues Telecom Sends US$15 Quadrillion Phone Bill to Former Customer
Published on: 12th Oct 2012
Note -- this news article is more than a year old.
A billing mistake by French telecoms group Bouygues Telecom left a customer with a phone bill of nearly US 15 quadrillion or EUR 11 721 000 000 000 000 to be exact
When customer complained, the company offered to let her pay it off monthly, seemingly not realising that a phone bill equivalent to 6,000 times the annual GDP of the entire country might be a struggle for a teaching assistant to pay.
The former teaching assistant, who had asked to close the account after losing her job said she "almost had a heart attack. There were so many zeroes I couldn't even work out how much it was".
Eventually the company realised the mistake and sliced off the errant zeros, reducing the bill to a more reasonable EUR117.21. They later waved it entirely as an apology for the confusion.