American Airlines to Order 17,000 Samsung Tablets for Flight Attendants
Published on: 21st Sep 2012
Note -- this news article is more than a year old.
USA based American Airlines has announced that its flight attendants are to be issued with Samsung's Galaxy Note tablet to put customer data at their fingertips.
Flight attendants will be able to access customer information such as name, seat number and loyalty program status in a seat map view and customer list view. It also lets them record meal and beverage preferences for premium class customers and identify high-value customers seated in the premium cabins and in the main cabin, and customers requiring special assistance.
Pending FAA approval, all information will be automatically updated when Wi-Fi is available on the aircraft.
Additional functionality such as the addition of the flight attendant manual and more will continue to roll out over time. Adding the manual to the device will eventually eliminate the need for flight attendants to carry paper manuals.
American began piloting the program this spring. Beginning later this year through mid-2013, American will roll out the selected devices to all of its approximately 17,000 flight attendants. The airline said that the Samsung Galaxy Note was chosen based on flight attendant feedback after months of testing different devices.
American Airlines announced earlier this month that it is expanding its Electronic Flight Bag program for pilots after becoming the first commercial carrier to receive FAA approval to use a tablet device in the cockpit during all phases of flight.