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Canadian Mobile Networks Sued Over Misleading Premium Rate Services
Published on:
Canada's Competition Bureau says that it has begun legal proceedings against Bell Canada, Rogers Communications, Telus and the Canadian Wireless Telecommunications Association (CWTA), requiring them to stop what it claims are misleading adverts that promotes "premium texting services", and to compensate consumers.
The Bureau is seeking full customer refunds and administrative monetary penalties -- $10 million each from Bell, Rogers and Telus, and $1 million from the CWTA.
The Bureau's investigation concluded that Bell, Rogers and Telus, in conjunction with the CWTA, facilitated the sale to their own customers of premium-rate digital content (such as trivia questions and ringtones) for fees that had not been adequately disclosed. Customers were misled into believing this content was free, when it was not. In fact, in the case of Bell, Rogers and Telus, they pocketed a share of the revenues collected. Aggravating the situation, Bell, Rogers, Telus and the CWTA led customers to believe that measures were in place to prevent these unauthorized charges.
"Our investigation revealed that consumers were under the false impression that certain texts and apps were free," said Melanie Aitken, Commissioner of Competition. "Unfortunately, in far too many cases, consumers only became aware of unexpected and unauthorized charges on their mobile phone bills."
The premium-rate digital content in question can cost up to $10 per transaction, and up to $40 for a monthly subscription, rates over and above standard text messaging plans.
The legal proceedings are before the Ontario Superior Court of Justice under the misleading advertising provisions of the Competition Act.
"We take misleading advertising very seriously," said Lisa Campbell, Deputy Commissioner, Fair Business Practices Branch. "We want to ensure that consumers are not misled about pricing terms and have greater control over third-party charges on their wireless invoices."
Tags: [Canada]
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