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Vodafone India to Hire Blind Staff to Work in Call Centres
Published on:
Vodafone India has struck a deal with the National Association for the Blind (NAB) to recruit blind staff to work in its call centres.
As part of this initiative, employees recruited by Vodafone India through NAB, will man the call center and reach out to the prospective postpaid customers in Delhi region. The employees have undergone training on voice recognition system instead of Braille, which enables them to handle calls.
Commenting on the initiative, Subrat Padhi, Business Head - Delhi, Vodafone India, said, "Our emphasis is to use their voice training system, instead of the traditionally used Braille, to impart skills to these special people to enable them to earn a living."
Speaking on the tie-up, Shalini Khanna, Centre Head, NAB India Centre, Delhi said, "We feel this initiative by Vodafone India shall be a role model for many corporates to be innovative and go the extra mile to accommodate more diverse groups in their productivity."
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