MTN Nigeria Surprised by Threats of Regulatory Sanctions
Published on: 5th May 2012
Note -- this news article is more than a year old.
MTN Nigeria has said that is is surprised by threats from the telecoms regulator, the Nigerian Communications Commission (NCC) to impose sanctions on the group for poor network quality for its subscribers.
A letter sent by the regulator to the mobile network said that sanctions may be applied after a network switch in Lagos broke down and the company failed to inform either the regulator or customers as required by its license.
However, MTN responded to the public letter confirming that there was a network outage for a short while late on the 1st May, and that it did inform the regulator the following morning and also sent alerts to affected customers once the fault was fixed.
"Quality of service in Nigeria is an industry-wide challenge. It is caused by a combination of factors related to demand still outstripping supply in terms of infrastructure and local environmental challenges." the company added in a statement.