Safaricom Apologises for Delays in Mobile Banking Transfers

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Kenya's Safaricom has apologised to its customers following a number of intermittent delays on its M PESA mobile banking service and said sit was working on a quick resolution.

The company also had a system outage earlier this month that shut down the service for an afternoon.

"We wish to advise our esteemed customers and agents that they are likely to experience some delays on the M-PESA service. Consequently, they should wait for a confirmation SMS before they can issue or receive cash," said Safaricom CEO Bob Collymore.

Added Mr Collymore: "We regret the inconvenience these delays have caused and wish to assure our customers that their money is safe. We assure them of our commitment to deliver a quality M-PESA service as our engineers work on a quick resolution."

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Tags: safaricom  Kenya 

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