Finland to Require Mobile Broadband Speeds to Be Included in Customer Contracts

Published on: 1st Nov 2011

Fin­land's telecoms regulator, Ficora has issued instructions that consumer contracts will have to carry more accurate information about mobile and landline based broadband speeds.

The speed included in the contract must depict the true speed range of the connection with sufficient precision. The regulator said that it is not sufficient to only express the maximum speed or theoretical maximum speed of the broadband connection.

In the future, the speed range must be expressed either by using the average data transmission speed or the range of data transmission speed with unambiguous minimum and maximum caps. The speed must be defined so that the promised quality can also be delivered during rush hour or during any sequence of maximum of four hours.

For mobile broadband, Ficora stresses the importance of up-to-date coverage maps and access to information on how different network technologies affect the connection speed.

Telecom operator contract terms must be updated

Ficora's statement is related to the amendment to the Communications Market Act, which entered into force in early 2011. The Act requires that consumer contracts on broadband services must always include the speed range of data transmission.

 

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