BlackBerry Problems Spreads to the USA on 3rd Day of Disruption
BlackBerry users are facing a third day of disruption to services in Europe, Africa and the Middle-East after a system restart this morning did not fix the underlying problems with the service.
RIM's UK and Ireland managing director told the BlackBerry Innovation Forum in London this morning that staff at their Slough data centre thought they had identified the problem overnight, but apparently had not.
"We are working night and day to solve the outage. Our apologies to all our customers." he said.
The most recent statement from the company said "The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologise for any inconvenience and we will continue to keep you informed."
However, the company has come under criticism for the scarcity of updates being provided, and that it often took hours for the company acknowledge that a problem even existed.
The service collapse, and the collapse of communications from the company itself come at a bad time for RIM, as Apple is preparing to launch its iOS upgrade that includes a messaging platform seen as a direct challenger to the BlackBerrry Messanger which is incredibly popular with teenagers.
It is now being reported via various (non-blackberry) channels that the outage has spread and is now affecting customers in the USA and Canada.