Mobiles Top UK Premium Rate Services Complaint Chart

Published on: 1st Jan 1970: 1:33am

­The UK's regulator of premium rate telephone services, PhonepayPlus has said that complaints from consumers fell by three-quarters over a two-year period, but complaints about mobile phone based services still top the chart. PhonepayPlus said that it received a total of 6,058 complaints in 2010.

However, complaints about premium rate services on mobile phones remain the number one source of consumer complaints to the regulator, accounting for 88% of complaints between 2008 and 2010. The regulator did not clarify how much of that percentage is current and how much is based on complaints from 2 years ago.

The PRS market in the UK is worth £810 million (US$1.3 billion) annually.

 

Tags: [phonepayplus]  [premium rate]  [prs]  [UK]