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AT&T Trialing Telepresence Kiosks for Small Businesses at its Retail Stores

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USA based AT&T has announced that it has been trialing high definition telepresence videoconferencing kiosks in several retail stores, primarily support small business customers by providing real time, face to face communication with expert consultants.

The consultants can provide technical support or purchasing recommendations about AT&T wireless or wired solutions, as well as bundling of these services, based on individual business needs. In addition, they can offer insight about other AT&T business services such as website hosting, remote tech support, and online data backup.

In addition, the company announced today a "Small Business Certification" training program of AT&T retail store associates nationwide. The training is designed to ensure small businesses get expert guidance in determining which AT&T wireless devices, mobile broadband plans or mobile applications best suit their specific business needs.

"Our research has shown that a majority of small business owners frequently visit our retail stores - most having visited within the last 3 months - and that their needs are different than those of consumers," said Cathy Martine, executive vice president, AT&T Small Business Solutions. "Small businesses have told us they want the ability to shop for and purchase both AT&T wireless and wired services to help their businesses innovate and grow.

"Empowering retail sales associates with Small Business Certification will directly benefit our customers by giving them the guidance they need to make an educated decision To that end, we are committed to making the process as streamlined and simple for our customers through having trained staff and innovative resources such as our telepresence kiosks."

AT&T is trialing kiosks at six company retail stores - three each in the Northern California and Chicago markets.

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Tags: at&t  wireless