Telenor and Telefonica to Jointly Support Business Customers
Published on: 15th Sep 2010
Note -- this news article is more than a year old.
Telenor and Telefonica have jointly announced a partnership agreement that will help both companies to support the requirements of their multinational customers (MNC) in each other's markets, with focus on mobile services.
Telefonica serves more than 800 MNC customers through Telefonica Multinational Solutions, many of which require services in the Nordic countries. Likewise, Telenor serves a number of MNC and Corporate accounts that have requirements in the countries where Telefonica operates.
Under the terms of the agreement, Telenor will support Telefonica in Norway, Sweden, and Denmark, and Telefonica will support Telenor in the 19 European and Latin American countries where Telefonica currently has mobile operations (UK, Germany, Ireland, Spain, Czech Republic, Slovakia, Mexico, Brazil, Argentina, Chile, Colombia, Venezuela, Peru, Ecuador, Uruguay, Guatemala, El Salvador, Nicaragua, Panama).
The agreement defines how Telenor and Telefonica will collaborate and support each other in the multinational market, covering rules of engagement, bid management, products and services, SLAs, and operational processes and systems.
Commenting on the agreement, Kristin Skogen Lund, Executive Vice President and Head of Nordic Region in Telenor Group said: "This agreement enables us to be competitive and meet the increasing communications requirements from the big multinational customers. Telefonica is a strong global partner with a good geographical fit to Telenor, and together we can offer a combined global footprint for our Scandinavian MNC customers."
Jose Ramón Vela, CEO of Telefónica International Wholesale Services (TIWS) commented "This new agreement extends our current collaboration with Telenor to include corporate mobile services and therefore reinforce our position in the multinational market segment. The innovative character of this partnership adds value and strengthens our relationship and I am sure it will bring great benefits to both companies".