O2 Upgrades British Voicemail Platform

UK network operator, O2 has upgraded its voicemail platform to support both the iPhone's Visual Voicemail and conventional services from the same platform. The upgrade was supplied by Convergys though its Intervoice Media Exchange.

­The upgrade contract includes hardware, software, and professional services.

Media Exchange is the messenger working behind the scenes, using secure e-mail-like technology to transform voice-based messages to more cost-effective data packets on retrieval and then delivering those messages directly to the subscribers' device.

"When Convergys acquired Intervoice and its portfolio of solutions, we knew that service providers worldwide, including O2 UK, regarded Media Exchange as a strategic differentiator in the provision of new services," said Frank Sherlock, Senior Vice President and Managing Director International, Convergys Global Business Unit. "User-friendly visual voicemail, provided by O2 and powered by Media Exchange, is placing the latest technology right at subscribers' fingertips."

Posted to the site on 23rd September 2009