Pakistan Politicians Warn on Poor Mobile Phone Customer Service

­Pakistan's Senate Standing Committee on Information Technology and Telecommunications has urged the telecoms regulator, the PTA to ensure protection of consumer rights, reports the local Daily Times newspaper.

"Growth of the telecom sector is important, but consumer satisfaction is more important", was the unanimous view of the committee, which met at Parliament House with Senator Muhammad Idrees Khan Safi in chair.

The Committee also said that telecom companies were making windfall profits but paying little attention to improving service quality, especially in the rural and remote areas of the country.

The committee directed the PTA to play its regulatory role effectively to address outstanding issues, especially those related to service quality. It also instructed that the SIM registration and verification process be carried out vigilantly to avoid any misuse.

According to the Mobile World analysts, the country ended Q1 '09 with just over 91 million mobile phone users, which represents a population share of 52 percent.

On the web: Daily Times - Mobile World

Posted to the site on 26th August 2009