T-Mobile Launches USSD Based Customer Care Platform

T-Mobile Czech Republic is launching a USSD based customer service portal for its mobile phone subscribers, after the company deployed a platform supplied by Myriad Group. The solution is a self-service system that allows customers to quickly access services and information on their mobile handset and change their settings.

By entering a short-code in their phone, users are provided with a simple text menu which provides fast and direct access to various operator services such as service settings, service status and tariff information.

Myriad won the mobile self-service tender in 2008 and is providing the USSD channel that combines with the SCE module from VoiceObjects. The service was launched this month.

"Providing excellent customer service is a core value at T-Mobile and so we are constantly evaluating the best methods of communicating with our customers," said Jan Šafka, Head of Self Service at Deutsche Telekom AG. "The ability to immediately support our users' existing handsets via a simple to use mechanism made Myriad's USSD system the ideal choice."

Posted to the site on 18th August 2009