Mobile Data Usage on INQ1 Tops Performance of Smartphones

Hutchison Whampoa backed mobile phone manufacturer, INQ Mobile has released data on usage of its first phone, the INQ1 on the Hutchison 3G UK network. The company's handset was built from the ground up with social media and internet services at its core. An average of 65% of INQ1 customers are using Facebook, with the majority of users accessing once a day or more.

This level of mass market data usage on a well priced slider device means higher margins and ARPU for carriers because it is paired with lower subsidy and network load costs.

The high usage of email on a non-QWERTY device surpassed all expectations. 30% of INQ1 customers are regularly using email, which shows that if it is easy enough to use people will access email even on standard 12 key devices using T9. This number also confirms that email can penetrate into the mass market, and not be restricted to high-end, expensive smartphones. The email service for 3 UK is provided by SEVEN, and takes advantage of the INQ API to provide customers with tightly integrated push email.

Windows Live Messenger usage is 3-4 times greater than on other 3G phones on the 3 UK network, with approximately 50% of INQ1 customers accessing the service every month. Skype usage is also high, at 19% of the INQ1 base.

"3 have always led the industry when it comes to widespread data and mobile internet activity amongst the base but the numbers we're seeing on INQ's Social Mobiles really pushes us to a new, truly mass level," said Marc Allera, Director of Sales and Marketing at 3G only operator 3 UK. "The INQ results with high customer take-up of the integrated services, confirms that 3's strategy of delivering easy to use, well priced mobile internet solutions for everyone is right. If an internet communication service is well designed, always on, and simple to use then the take-up potential on mobile is huge. The reason people don't use internet services on most devices (except the iPhone) is because the user experience on nearly all devices isn't good enough. The INQ team has very successfully addressed this."

"The iPhone and Blackberry are great devices, but it is important to remember that smartphones only make up 12% of the market. We see a huge opportunity to provide an internet and social networking experience on a handset that costs operators a fraction of what they're paying for higher end phones," said Frank Meehan, CEO of INQ Mobile.

INQ is also seeing strong numbers in the Hong Kong market, which launched with the INQ1 in March 2009. 50% of INQ1 customers regularly use data services on a level that is four times higher per subscriber than the typical 3G user base. Facebook usage is also three to four times higher than the average on other 3G devices on the 3 Hong Kong network.

Posted to the site on 10th June 2009