MetroPCS Deploys Amdocs CRM Platform

US network, MetroPCS says that it has completed the conversion of all of its customers onto the Amdocs CES 7.5 CRM platform. Under the six-year managed services agreement announced in October 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings.

MetroPCS has replaced its legacy systems, and under the managed services model, Amdocs has assumed responsibility for data center operations, systems operations and applications management. Amdocs Consulting provided business process consulting, testing and training services.

"The tight integration of the Amdocs products will help MetroPCS to increase operational efficiencies for quicker product-offering introductions, and to equip our agents with a consolidated view of all customer information for faster resolution of customer issues and an enhanced customer experience," said John Olsen, chief information officer at MetroPCS. "By having Amdocs operate the systems at their data center, we can also reduce operational costs and offer even lower rates to our customers."

MetroPCS deployed multiple Amdocs OSS, CRM and business support systems (BSS), including products for service activation management, real-time session control (for example, a service control point), customer interaction management, self-service and real-time charging. Working in partnership with MicroTelecom, Amdocs also delivered MicroTelecom's point-of-sales software to help MetroPCS manage its dealers across the country.

Posted to the site on 21st May 2009