One Year Anniversary of In-Flight Phone Calls for Emirates Airlines

One year ago, the first in-flight commercial mobile phone call was made on an Emirates flight from Dubai to Casablanca - and since 160,170 passengers have switched their phone on during a flight to make calls or send text messages.

The AeroMobile system, which allows passengers to safely make and receive calls during flights, has now been fitted on a total of 32 Emirates aircraft, making it available on one-in-four of Emirates' services. Emirates Engineering are installing the AeroMobile system on the rest of the fleet, with one aircraft being equipped every ten days or so.

Patrick Brannelly, Emirates' Vice President, Passenger Communications and Visual Services, said: "Typically about a third of our passengers are switching on their phones onboard AeroMobile-equipped aircraft, so it's clearly a popular service. We do see many though, that switch on their phone but don't necessarily use it, showing that they like the idea of being contactable. It's clear that passengers prefer using their own phone which they are familiar with, rather than the seatback phone."

"The early concerns about potential impact on other passengers have proved, as expected, to be unfounded. We very rarely see multiple calls at the same time, and most calls are shorter than a couple of minutes. Texting using sms has been very popular. The feedback from our customers has been full of enthusiasm."

The AeroMobile service is being rolled out across the Emirates fleet and is currently operating on five aircraft types, the Boeing 777-200s and 777-300s, plus the Airbus A340-300, A340-500 and A330-200. It is due to be installed on the Boeing 777-300ER from May.

Posted to the site on 20th March 2009