European Operator Taps Handset Data for Network Monitoring

Mobile network optimisation vendor, Arieso has announced that am unnamed European operator will be rolling out ariesoGEO across its network. ariesoGEO uses data transmitted by mobiles in the normal course of conducting a call and requires no additional hardware, such as GPS in handsets, to operate in real time or historical analysis mode.

By geo-locating tens of millions of calls per minute, ariesoGEO creates a true-to-life picture of network performance as witnessed by subscribers, whether they are indoors or outdoors, in business or residential areas, any time of the day, any day of the week.

The operator will use ariesoGEO Enterprise across its network to accurately pinpoint network problems such as dropped calls, poor signal strength or low data speed wherever these may occur, even inside buildings. Through this network-wide deployment the operator will be able to enhance the customer experience and reduce expenditure substantially. As a result, the operator expects to save up to 60% of network problem resolution costs, comparable to the savings demonstrated in previous uses of ariesoGEO by other operators.

"Information about customer location is very important in understanding how to save money and improve customer care. Knowing what the subscriber is experiencing, and being able to rectify issues quickly and efficiently, will give this operator a huge competitive advantage," said Paul Turner, VP Global Operations, Arieso. "ariesoGEO will help the operator accurately geo-locate network problems in order to reduce customer churn as well as network maintenance and deployment costs."

Posted to the site on 19th March 2009