T-Mobile UK Tops Mobile Broadband Survey

T-Mobile's UK Mobile Broadband service has topped an independent YouGov survey of 1,958 respondents that have mobile broadband. Conducted in January 2009, the results rank T-Mobile first in nine of 13 categories that include critical assessment factors such as reliability, speed, network coverage, connectivity and value for money.

The study found T-Mobile to be the most consistent mobile broadband operator, constantly performing well in all three quarterly series of YouGov's Dongle Tracker Report. T-Mobile was placed second overall in research conducted in June and October 2008. This latest report ranks T-Mobile first for nine customer satisfaction measures, including value for money; reliability during the day; upload speeds; download speeds; getting connected; ease of use; billing; installation and customer services. On other metrics, T-Mobile was second for quality and staying connected.

To complement YouGov's independent customer research, T-Mobile also benchmarks the performance of its mobile broadband network through quarterly tests conducted by independent test house P3 Solutions. The results for Q3 and Q4 of 2008 ranked T-Mobile No 1 overall when measured against its competitors on metrics that matter most to customers such as browsing the most popular web sites, internet upload speeds and email.

The P3 Solutions results showed that in Q4 2008, T-Mobile had the fastest web-browsing experience that on average was 35% faster than the nearest competitor, with upload speeds 60% quicker than the next best operator. In addition, T-Mobile obtained the title of Best Network in the 2008 Mobile Data Association Awards and voted consistently the fastest mobile broadband network by PC Pro in August 2008.

Richard Warmsley, Head of Internet and Entertainment for T-Mobile UK, said: "The results of this latest YouGov mobile broadband survey indicate that we're offering our internet customers the right mix of consistent performance and service, at a fair price. We are particularly pleased about our top rating for value for money. In today's economic climate, we recognise value is a key factor for people looking for a flexible broadband solution. Our customers can stay connected wherever they need to, with the added peace of mind of no sneaky extra charges if they exceed their internet fair use policy."

Posted to the site on 9th March 2009