Home >> More Regulatory news >> This Article

Locating Emergency Callers Improving in the USA

Published on:

Note -- this news article is more than a year old.

The National Emergency Number Association (NENA) has reported that ninety five percent of Americans now reside in areas where wireless 911 service includes the delivery of the user's callback number and estimated caller location to the appropriate Public Safety Answering Point (PSAP), a capability known as Phase II Wireless Enhanced 911 (E911) service. This number represents a five percent increase from a year ago in the percentage of the population living in counties with 911 centers capable of receiving Phase II Wireless E911 information.

Another development is that more than ninety percent of individual PSAPs are now Phase II capable, over an eight percent increase from a year ago.

Phase I includes delivery of the caller's phone number and identification of the cell tower receiving the 911 call. Phase II includes delivery of the caller's phone number and estimated caller location.

"We are pleased that the 911 community and the wireless industry have collaborate to expand this indispensable, life saving service to the vast majority of Americans," said NENA CEO Brian Fontes. "Significant progress continues to be made. However, it is essential that we continue to expand Wireless Phase II into the areas that, in many ways, need it the most - rural America."

With nearly twenty percent of households cutting the cord to go wireless-only, statistics show that wireless 911 calls continue to account for an increasing percentage of overall 911 call volume.

"It has taken us more than a decade to reach the current availability level of Phase II Wireless E911," said Fontes. "The progress is substantial, but it is my hope, and the hope of more than 7,000 NENA members, that the public safety community, government agencies, and the communications industry can continue to work cooperatively to make future E911 and Next Generation 911 solutions available nationwide in a much shorter timeframe."

Map of Service Availability

Sign up for our free email news alerts

Sample Copy

Tags: rural  911  e911  life  tower  emergency