Convergys Wins Thai Consulting Contract

Convergys has signed two consulting contracts with Thailand based mobile operator, Advanced Info Service (AIS). Under the terms of the multi-year contracts, Convergys will provide advisory services to transform AISÃ' customer relationships, using relationship management insight and technologies developed and applied as one of the worldÃ's largest outsourced contact center companies. AIS will use ConvergysÃ' solutions and consulting methodologies to reduce churn, retain customers longer, and increase sales, turning the contact center into a sales and service center.

An important relationship management tool, ConvergysÃ' Dynamic Decisioning Solution will be a key component of the solution allowing customer service agents to provide consistent and proactive care to AIS customers.

"We have a long-standing relationship with Convergys, and have been very impressed with their holistic approach that blends consulting and technology," said Surawat Shinawatra, Managing Director, Advanced Contact Centers, AIS. "The Convergys solution will enable AIS to keep up with the cutting-edge advances in contact center operations, allowing us to improve customer retention across multiple customer touch points."

"When we sought to transform our service center model we recognized Convergys has extensive expertise in effectively transforming contact centers into revenue generating sales and service centers. We were convinced that partnering with Convergys was best to ensure success for AIS," said Vilasinee Phuddiskarant, Executive Vice President Customer Services Management, AIS.

Posted to the site on 18th June 2008