Vodacom Tightens Up Management of Bad Debt
Vodacom South Africa has chosen the Tallyman debt management and collection system from Experian to manage its customers in arrears on their contract accounts. Initially Tallyman will be used to manage both high-usage accounts with large bills and those customers already in arrears.
Having trialed a number of other collections systems, Vodacom South Africa selected Experian’s Tallyman system due to its ability to automate standard tasks, its customisable features and ease of integration with other customer management systems. Vodacom had been using the collections module of its billing system but realised that the Tallyman system would enable it to adopt a more targeted and personalised approach to debt collection.
Veran Kathan, Managing Executive for Credit and Risk at Vodacom, said: "The South African mobile market is increasingly competitive. Tallyman will enable us to improve the way we interact with customers behind on their bills. By treating them in a more thoughtful and personalised way we hope to be able to rehabilitate, retain and attract new customers who appreciate good service.”
Experian’s Tallyman customer revenue management and collection system automates the collections process by consolidating all credit-related communications, including phone calls, emails, texts, letters and faxes between an organisation and its customers into a single database. As such, Tallyman will now be the main source of information for Vodacom’s collections agents, providing accurate, up-to-the-minute data.
Experian’s Tallyman system is also being used by a number of other operators including SingTel and M1 in Singapore, Tata Teleservices (TTSL) in India, Maxis in Malaysia and AAPT in Australia.
Posted to the site on 10th June 2008
