Alcatel-Lucent and Convergys to Provide a Converged Billing and Customer Care Solution

Alcatel-Lucent and Convergys have signed a multi-year non-exclusive agreement that integrates Convergys Infinys applications into Alcatel-Lucent's Business Support System (BSS) solution. It includes a convergent billing solution combining Convergys and Alcatel-Lucent's leading product portfolios in the prepaid and postpaid segments, and Alcatel-Lucent's BSS integration services.

"This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services, including voice, multi-media and blended lifestyle services, along with the evolution to fixed mobile convergence," said Jean-Pierre Gaillat, Alcatel-Lucent's Vice President of the global OSS/BSS and Software Integration Professional Services Practice.

"This reseller agreement breaks new ground for Convergys. By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and postpaid capabilities of the combined solution, said Bob lento, President, Information Management at Convergys.

Through this agreement with Convergys, Alcatel-Lucent says that it now offers a complete, pre-integrated billing, rating and customer care solution.

Posted to the site on 21st May 2008