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Kyivstar Launches Missed Call Alert Service

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Ukraine's Kyivstar has launched two new services, Who Called and Notify Me from the Comverse Total Call Completion Suite. The new tools given by these services to the called and calling parties can significantly increase the call completion rate in the network. This marks the largest European deployment to date of the Comverse Notify Me solution for callers.

"We launched these Comverse Total Call Completion Suite services because every call is important to us and we want our users to consistently benefit from the best experience possible," said Alexey Kireev, head of the product development department at Kyivstar. "Both parties receive key information about missed calls that empowers them with new capabilities that lead to the call's completion. This improvement of service is one of the ways that we enrich people's everyday lives by enabling them to communicate more freely and more effectively."

Who Called delivers information about missed calls that the handset does not report, ensuring that the called party never misses the opportunity to know about all calls missed while unreachable (handset off, out of battery, out of service range). Notify Me provides a better customer experience for the caller, sending an SMS the moment that the person they are trying to call becomes reachable.

The suite's platform is based on the Comverse InSight Open Services Environment.

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Tags: comverse  kyivstar  Ukraine