Indian Software Firm Wins Iranian Customer Care Contract
India's Intense Technologies has won a contract with Iran based MTN Irancell to supply its Intense iECCM (intelligent Enterprise Customer Communication Management) Framework to reduce its customer communication costs.
The iECCM Framework is an integrated, intelligent Enterprise Customer Communication Management offering that enables enterprises to strategically manage Customer Communication. It deploys Intense Bill Formatter, Intense Output Manager, Intense EBPP and Intense Self-care and is proven to operationally and strategically eliminate cost islands, enhance productivity and improve customer satisfaction levels.
Making this announcement Raghav Sahgal, CEO of Intense Technologies, said “We are very excited at being selected by MTN Irancell and see this key project as a validation of the iECCM Framework’s technology edge and excellent value proposition across the Telecom vertical. Going forward, we hope to expand our relationship with the MTN Group, an established market leader in the African Telecom space.”
MTN Irancell is a joint venture between the Iran Electronic Development Company (IEDC) and MTN International.
Posted to the site on 23rd January 2008