Mobile Phone Operators Come Second in Customer Complaints Tally

The UK government's advice service, Consumer Direct has issued its tally of complaints for 2007 - and report that mobile operators came second in the list of top sources of complaints. Complaints about mobile phone service agreements rose by 49% year on year according to the report. Handsets came 4th in the tally.

Consumer Direct says that it answered more than 1.5 million calls and emails from consumers in 2007 and logged 819,815 complaints on its database, up 18 per cent from the previous year.

Michele Shambrook, Operations Manager for Consumer Direct said "The rise in complaints in 2007 reflects, in part, a growing awareness of the service among the general public as well as an increasing willingness among consumers to complain when they buy unsatisfactory goods or receive poor service. Consumers are finding that by arming themselves with information about their rights, they stand a better chance of resolving problems with shops and traders."

The survey also showed that callers had benefited significantly from reduced worry and stress.

Top 10 complaints of 2007