Bharti Airtel Awards National IVR Contract to Nokia Siemens

Nokia Siemens Networks has been awarded a pan India contract from Bharti Airtel for deployment of a single Interactive Voice Response (IVR) platform across all 23 circles. The three year turnkey and multi-million Euro contract includes designing, planning, systems integration and optimization services.

The platforms are HP OCMP (Open Call Management Platform), Video Gateway, Televoting Application and ASR/TTS (Automatic Speech Recognition / Text-to-Speech Engine. The solution will be ready for commercial operation by April 2008 and is expected to scale up to one billion minutes of usage per month in three years for Bharti Airtel.

"Our decision to select Nokia Siemens Networks as our partner in this program is based on their project delivery record," said Manoj Kohli, President and CEO, Bharti Airtel. "Their single IVR Solution and Voice Service Delivery Platform is based on a best-of-breed integrated approach which will result in cost optimization and increased security, a key prerequisite for building world class services."

Posted to the site on 3rd January 2008