Suptel Processes 342 Complaints Related to Telephony Services in 1Q07

Ecuador's telecoms regulator Suptel processed 342 complaints related to the quality of local telephony services in the first quarter of 2007, the watchdog said in a statement.

Suptel said 63% of complaints were related to fixed telephony and the remainder mobile telephony.

According to the watchdog, most complaints about fixed line telephony were related to problems with existing lines, deployment of new ones and billing problems, while in the mobile telephony segment complaints were related to billing, calling rates and quality of service.

During the first three months of 2007, Suptel's customer care center received 2,180 calls asking for information related to fixed and mobile telephony services."

Posted to the site on 19th April 2007