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Oracle Adds BlackBerry Support
Published on:
Oracle says that it has now added Siebel Wireless support to the BlackBerry handsets. Leveraging Oracle Siebel's multi-channel capabilities, users can push notifications or data to any user via the BlackBerry push-based email, voice and SMS text messaging channels. Furthermore, IT departments can take advantage of the BlackBerry Enterprise Server's over-the-air application management and deployment to help simplify integration and maintenance as mobile applications evolve.
"CRM is becoming a primary use of mobile and wireless technology among enterprises," said Mary Wardley, research vice president, CRM Applications, at IDC. "By utilizing mobile CRM, users have access to real-time customer data, enabling them to increase sales efficiencies and be productive when they are in the field."
"Oracle Siebel Wireless for BlackBerry has become a valuable and critical tool for our sales teams as they now have access to our customer and lead data wherever they are," said Kevin Campbell, senior manager of IT Development at Cbeyond, a managed services provider to small businesses. "As a result, we have increased our sales efficiency and improved the accuracy of our prospecting process by leveraging the Siebel Wireless platform and the ease of the BlackBerry solution."
Tags: [oracle] [text messaging] [crm] [managed services]
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