Australian Operator Takes on Outsourced Call Center
The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider.
To provide the required capacity for the work, Stellar Call Centres has expanded their Adelaide-based contact centre in South Australia by taking up an additional building floor.
Stellar Call Centres has developed strategic partnerships with other divisions of the client's business over the past eight years, providing a variety of contact centre outsourcing solutions, including customer care, billing, information services and sales.
"The mobile telecommunications industry faces increasing competitive pressure and the need to differentiate offerings to win and retain customers," said Steve Morphett, Chief Executive Officer of Stellar Call Centres. "Stellar is a pioneer in serving the telecommunications industry, having extensive experience managing contact centre services for landline, mobile phone and Internet service providers. We look forward to building on our relationship with this important client, and continuing to support their growth and ongoing success".
The inbound sales service will initially operate for 12 months, and may extend for a further term dependent on client requirements and the results achieved."
Posted to the site on 16th February 2007
