Orange UK Gets Instant Tariff Review Platform

CHIL has announced that Orange Business Services in the UK is the first organisation to successfully deploy CHIL's new Tariff Review Service Solution, enabling them to accurately analyse each of its customer's usage patterns on-line and recommend the most suitable Orange Business Services tariff plan for them. The CHIL solution enables proactive reviews as part of the customer's contract or on demand by call centre advisors.

According to Gareth Williams, Group Manager, Solution Products for Orange Business Services UK, "CHIL's capabilities have enhanced our ability to provide consistent high-quality advice to our customers. The introduction of such a complex solution to a tight timescale is a testament to CHIL's deep technical skills, industry knowledge and responsiveness. In our experience, the flexibility of CHIL's software platform and its ability to manage large volumes of customer data with speed and accuracy places it at the leading edge of software solution providers. Orange looks forward to working with CHIL in the future to introduce more innovative services and solutions."

Frank Cullen, Chairman of CHIL, commented, "I am delighted with the outcome of the Tariff Review Service deployment. This initiative by Orange Business Services will lead to much higher customer satisfaction, lower call centre costs and a significant reduction in customer churn. Orange Business Services is now able to be even more responsive to changing patterns of customer usage and to anticipate how it can best meet the customer's new requirements."

CHIL's Tariff Review Service is one of a family of specially developed flexible solutions, aimed at transforming the effectiveness and competitiveness of telecom operators' operations and business support systems (OSS/BSS)."

Posted to the site on 19th January 2007