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ISF: 89% of Companies to Invest in Telecoms in 2007
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Around 89% of Brazilian companies will make investments in telecoms products and services in 2007, according to a study by consultancy Institute Without Borders (ISF).
"The most important technologies for investment will be VoIP, videoconferencing and wireless technologies," ISF's director of research Ivair Rodrigues told BNamericas.
The study, which surveyed 730 companies and organizations of different sizes and from a broad cross section of industries, showed that Brazilian firms intend to invest in mobility and VoIP to improve call centers and contact centers. The finance sector will focus on secure mobile solutions, according to the research.
"Many opportunities still exist for VoIP," Rodrigues said. A lot of companies were unhappy with their first VoIP provider and will select a new company, while more conservative companies will invest for the first time next year, he said.
The research indicates the government sector will step up investments in VoIP in 2007 to improve communications between departments.
Around 45% of the companies interviewed intend to invest in videoconferencing solutions next year.
In terms of WiMax, over 50% of businesses said they would not invest in this technology next year, said Rodrigues.
The government sector is most likely to invest in WiMax, according to the ISF director.
RFID
One technology that should take off in 2007 is radio frequency identification (RFID), Rodrigues said. RFID is a method for automatic identification. Objects such as retail items can carry a bar code or magnetic strip and RFID uses radio frequency to transmit information to an IT system.
"Companies did pilot projects this year and next year they will start their real projects," he said.
The research shows that manufacturing, commerce, such as major retailers, and agribusiness for logistics and tracking palettes will be the main users.
BNAmericas.com"
Tags: [rfid] [contact center] [voip] [wimax,] [borders] [radio frequency] [bar code]
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