Consumers Remain Satisfied with Their Wireless Service - Survey

New polling data from McLaughlin & Associates indicates that America's cell phone consumers remain highly satisfied with their wireless service, but these consumers are skeptical of new attempts by government to regulate their service reports the USA industry trade group, CTIA.

Of the 1,000 cell phone users polled nationwide:

• 86% are satisfied with their wireless phone service.
• 78% would not be willing to pay a penny more for a wireless "consumer bill of rights," and 59% believe "a cell phone 'bill of rights' would just add unneeded government regulations that would cause consumers to pay higher prices and have fewer choices for cell phone services."
• 73% believe new government regulations on cell phone service would make cell phone service more expensive.
• 72% support a 3-year nationwide freeze on new wireless taxes, currently in the Senate communications bill, which would prohibit states and localities from raising taxes on wireless services.
• 71% believe adding new government regulations on wireless phone service would either make their cell phone service worse or make no difference at all.
• 57% of consumers said they were likely to contact policymakers if they knew new taxes or more government regulations were being proposed on their wireless phone service.

Kimberly Kuo of MyWireless.org said, "This data shows there is very strong consumer satisfaction among wireless consumers. It also shows that there is no consumer support for state and local governments adding complicated and costly new regulations on wireless phone service, even when they spin it as a "consumer bill of rights." In fact, the majority of wireless consumers polled, by more than a 2 to 1 margin, were against adding new regulations on wireless services."

McLaughlin & Associates conducted this national survey of 1,000 adult wireless phone users, who are likely voters, via telephone on August 27-28, 2006."

Posted to the site on 15th September 2006