Convergys Wins 3G Billing Contract

Convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms.

"By taking advantage of our expertise in developing and operating BSS and CRM systems, VIBO is able to focus its resources and energy on introducing new services quickly and cost effectively to expedite its growth and retain customers in a very competitive market," said Jean-Herve Jenn, Convergys President, International.

Convergys provides technical and true operational experience, insight, and expertise across BSS and CRM to address communication operators' critical business requirements. Convergys' services framework includes Managed Services, Business Consulting, Technology Services, and Staff Augmentation."

Posted to the site on 30th August 2006