Govt: Mobile Service Quality Improved

Mobile telephony service quality in Colombia improved 1Q06 in comparison with 4Q05, local daily Nueva Economía reported, citing a study by the industry and commerce regulator.

The number of calls to customer service centers either fell or remained constant. Telefónica Móviles unit Movistar Colombia saw the number of calls fall 3% year on year, Colombia Móvil (Ola) showed a 17% decrease, and AMX's Comcel unit showed no change.

The number of calls to customer service that were terminated without a service representative being reached increased 12.8% in the case of Movistar and 38.4% for Comcel, while unfinished calls to Ola fell 22%.

Waiting time on customer care calls fell slightly in the case of Movistar, from 9 to 8 seconds, and Ola, from 8 to 7 seconds. Comcel, on the other hand, suffered a 27.2% increase, from 11 to 14 seconds.

BNamericas.com"

Posted to the site on 8th May 2006