Improving Customer Care for Vodafone Hungary

Vodafobe Hungary has migrated its entire customer base onto an Amdocs Billing platform. In addition, the company has selected Amdocs Self Service, which is part of Amdocs CRM. Amdocs was the systems integrator for the billing deployment and will also serve in this role for the Self Service implementation.

With Amdocs Self Service providing online account management capabilities to the Vodafone Hungary subscribers, the integrated Amdocs solutions will enable Vodafone Hungary to create a single view of every customer, regardless of whether the subscriber has a pre-paid or post-paid plan, while all customers have a single access point to the carrier. This helps move Vodafone Hungary closer to adopting an ICM strategy, which can help the carrier build stronger, more profitable customer relationships.

"As a systems integrator and solutions provider, Amdocs was able to provide a complete turn-key solution, helping Vodafone Hungary rapidly roll out the services our customers demand, thus ensuring our continued growth and profitability in a very competitive landscape," said Attila Vitai, CEO of Vodafone Hungary. "As Vodafone Hungary continues to take steps toward ICM, it is important that we can provide and offer superior services to all customers regardless of their account type, thus creating an intentional, differentiated customer experience."

Posted to the site on 4th October 2005