Software Upgrades for Phones "over the Air"
As more wireless customers rely on advanced data applications and cutting-edge services, getting the latest software updates is increasingly important. The USA based CDMA operator, Sprint has announced a new capability that will improve the customer experience by making phone software upgrades as easy as pressing a button -- saving customers from taking a trip to a store. Sprint now offers Sprint PCS Wireless Software Upgrade directly over its wireless network to Sprint PCS Vision devices. Sprint is the first wireless provider in the United States to offer this service.
Customers will receive a text message after a download has occurred, directing them to simply press a button to approve the update. The update time will vary depending on the size and content of the upgrade package.
"With advanced megapixel cameras, camcorders and exciting downloadable content, the embedded operating software on wireless devices is becoming more complex and may occasionally require an update," said John Garcia, senior vice president - Sales and Distribution, Sprint. "With Sprint PCS Wireless Software Upgrade, customers can conveniently get those upgrades directly on their phone without visiting a retail store or calling customer service."
The software upgrades are currently supported on seven handsets: the VI660 by Samsung, the Sprint PCS Vision Video Phone VM-A680, the Sprint PCS Vision Multimedia Phone MM-A700, the Sprint PCS Vision Picture Phone PM-A740, the Sprint PCS Vision Ready Link Phone RL-A760, the Sprint PCS Vision Multimedia Phone MM-7400 and the Sprint PCS Vision Picture Phone PM-325.
At the end of third quarter 2004, Sprint had 7.3 million wireless data users, including 5.6 million Sprint PCS Vision customers. Sprint has also announced plans to meet customers' demands for faster wireless data by deploying next- generation EV-DO (Evolution Data Optimized) wireless service at peak data rates of up to 2.4 Mbps to major U.S. metro areas during 2005."
Posted to the site on 7th January 2005
