Cell Phone Top the Complaints League

China's State Administration for Industry and Commerce (SAIC) has revealed that 79,000 complaints were made last year about cell phones in the country. This represents a rise of 45% on the previous year. Cell phones now rank first among 60 categories of goods that have provoked complaints.

The Chinese official news agency, Xinhua noted that officials with the China Consumers Association (CCA), State Administration of Quality Supervision, Inspection and Quarantine (SAQSIQ) and SAIC have launched a four-day campaign from March 12 to receive and handle complaints at open-air venues.

"I've organized such annual activities for six years, and I am impressed by consumers' growing awareness of rights protection," said an official surnamed Sun from SAQSIQ, seeing more people lining up before the advice center this year.

"It showed that consumers were relying more on legal channels to protect their rights, which would help build a normal market order," Sun said."

Posted to the site on 16th March 2004