Bss Technical Support Engineer

Deliver professional technical support services (BSS equipment) at customer project locations throughout the country

Create (in conjunction with the customer and Project Manager) project test schedules to ensure service delivery commitments are maintained (timely attainment of invoice able milestones)

Apply technical knowledge to the creation and/or update of customer and office specific CIQ documents (office data).

Execute network element, subsystem, and/or network Acceptance Test procedures.

Coordinate implementation and integration of 3rd party hardware platforms as required

Use existing skills and knowledge, as well as appropriate support resources, to troubleshoot and resolve technical problems.

Take ownership of issues and follow them through cross-functional groups and departments or escalates to upper management as necessary in order to ensure resolution

Open/close/track technical problems using ZTE s internal Call Reporting tools

Work with the customer to integrate network elements into the network.

Manage on-site customer acceptance of network elements. Escalate customer technical queries and concerns and facilitate prompt delivery of responses

Create methods of procedure (MOP) necessary to support expansions and implementation of software upgrades and patches in customer networks

Assist with implementation of software upgrades and patch installation

Provide remote technical assistance via phone, on-line, or e-mail to other TSE s and customer personnel (both 1 and 2nd tier) who are diagnosing, troubleshooting, repairing, and debugging ZTE products.

Provide On-Job-Training (OJT) to customer representatives

Provide regular feedback to Product Line to help ensure repeat problems are quickly identified and resolved

Attend customer and project team meetings as requested

Compile and submit weekly and ad hoc status reports

Ensure processes are thorough and professional yet remain flexible enough to support customer requirements while conforming to internal expectations

Perform other job related duties and responsibilities as directed by management.

Skills, Knowledge, and Abilities

As a minimum, the Technical Support Engineer must possess and demonstrate:

Excellent understanding of CDMA, EVDO, WiMax, and/or LTE wireless technology call processing

Excellent analytical and troubleshooting skills

Ability to gather and report technical data and produce statistical reports

Ability to work in a wide variety of environments, both team oriented and independently

Time management and organizational skills

Understanding of telecom equipment installation practices and methodology would be a plus

Fluency in written and spoken English

Advanced knowledge and use of Microsoft suite programs (Word, Excel, Project, Power Point) Experience

Minimum 3 ~ 5 years experience working for a leading equipment vendor commissioning, troubleshooting, and integrating wireless voice and data BSS networks and subsystems (preferably CDMA, EVDO, WiMax, and/or LTE technology).

Familiarity with Windows Server 2003 and SQL 2005 platforms.

Experience implementing and testing VoIP and IP networking technology.

Experience testing and troubleshooting BTS transport circuits (T1, MW, IP, etc.).

Basic knowledge of RF engineering theory and RF principles and familiarity with RF drive testing procedures and system performance data collection for RF optimization.

Client will contribute $150/month towards Health insurance premium. The difference will be deducted from the consultant taxable salary before deducting tax on every payroll.

Job based in: Job Type Contract - Salary Guide $60k/year (taxable salary) + $3k/month towards Accommodation Employer / Recruitment Agency Morson International See all recent jobs from this recruiter Apply for this job Click here to send your application to the recruiter Job Advert Published on: 28th October 2009